Carisclothing LLC — Frequently Asked Questions
This FAQ applies to purchases made from Caris Clothing (“Caris Clothing,” “we,” “us,” or “our”) at carisclothing.com. Caris Clothing is operated by Carisclothing LLC.
1. About Caris Clothing
What products do you sell?
Caris Clothing is a United States-based clothing and lifestyle brand offering apparel and accessories designed for everyday wear and self-expression.
Our product range includes:
- T-shirts
- Hoodies
- Sweatshirts
- Mugs
- Tote bags
- Water bottles
- Scrunchies
- Neck gaiters
- Fanny packs
All products are made to order and fulfilled through third-party production partners after purchase.
What makes your products unique?
Caris Clothing products are designed with a focus on creativity, humor, and self-expression.
Each design is intended to provide customers with wearable, functional items that reflect personality while maintaining comfort and everyday usability.
2. Shipping & Delivery
Where do you ship?
We currently ship to customers within the United States, except for Alaska. Shipping availability may vary based on location and will be confirmed at checkout. International shipping is not available at this time.
How is shipping calculated?
Standard shipping is $7.95 for orders under $50 within the United States. Orders of $50 or more qualify for free standard shipping.
How long does delivery take?
Orders are processed and shipped in two stages:
- Processing time: 2–5 business days
- Shipping time: 1-8 business days
Estimated total delivery time: 3-13 business days
Delivery times may vary depending on carrier conditions and location.
Do you offer free shipping?
Yes. Caris Clothing offers free standard shipping on orders over $50 within the United States.
Where can I find full shipping details?
Full details are available on our Shipping Policy page.
3. Orders, Returns & Issues
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to track your shipment directly through the carrier.
Can I change or cancel my order?
Orders are processed immediately after they are placed in order to begin production.
For this reason, orders cannot be modified or canceled once submitted. Please review your order carefully before completing your purchase.
What is your return policy?
Due to the made-to-order nature of Caris Clothing products, all sales are final except in cases where items arrive damaged, defective, or incorrect.
If you experience an issue, please contact us within 48 hours of delivery:
Please include:
- Order number
- Photos of the issue
- Description of the problem
Full details are available in our Return & Refund Policy.
What if I receive a damaged or incorrect item?
If your item arrives damaged or incorrect, Caris Clothing will review your request and may offer:
- Replacement
- Refund
Approved resolutions are typically processed within 7 business days.
4. Products & Materials
What sizes do you offer?
Most apparel items are available in sizes XS to 3XL.
Each product page includes a detailed size chart to help you select the correct fit. If you need assistance, you may contact support before ordering.
What materials are your products made from?
Caris Clothing apparel is made using soft, durable materials selected for comfort and everyday wear.
- T-shirts & hoodies: cotton or cotton-blend fabrics
- Mugs: ceramic
- Accessories: materials vary by product and listing
Are your scrunchies eco-friendly?
Yes. Our scrunchies are made using recycled materials where applicable, designed to combine sustainability with style.
5. Payments & Security
What payment methods do you accept?
We accept:
- Visa
- Mastercard
- American Express
- Discover
- PayPal
- Google Pay
- Venmo
- JCB and UnionPay (where supported)
Is my payment information secure?
Yes. All payments are processed using secure encryption through trusted payment providers.
Caris Clothing does not store full credit card information on its servers.
What is Enhanced Conversions?
Enhanced Conversions is a privacy-safe Google Ads feature that helps improve measurement accuracy by securely hashing customer data (such as email addresses) before processing.
This data is encrypted and used only for advertising performance measurement and attribution.
You may opt out through cookie settings or browser privacy controls.
6. Taxes
How is sales tax handled?
Applicable sales tax is collected based on U.S. state requirements.
- Alabama: We collect Simplified Sellers Use Tax (SSUT) and remit it to the Alabama Department of Revenue (Account ID: R012282516).
- Hawaii: We collect General Excise Tax (GET) for orders shipped to Hawaii (License ID: GE-041-635-5840-01).
- Other U.S. states: Customers may be responsible for use tax depending on local regulations.
7. Contact Information
How can I contact Caris Clothing?
You can reach us using the following methods:
📧 Email: support@carisclothing.com
📞 Phone: +1 (347) 315-1808 (Mon–Fri, 9am–5pm EST)
🌐 Contact form: Available on our website
We typically respond within 24–48 business hours.
I don’t recognize a charge on my statement
If you do not recognize a charge, please contact us using the details above. Our support team will assist you in reviewing the transaction.