Refund policy
Effective Date: January 22, 2026
This Return & Refund Policy applies to all purchases made through Caris Clothing (“Caris Clothing,” “we,” “us,” or “our”) at https://www.carisclothing.com.
Caris Clothing is a United States-based made-to-order apparel business. Each item is produced specifically after an order is placed.
Because our products are made to order, items are not eligible for return or exchange due to customer preference, including incorrect size selection, color choice, ordering errors, change of mind, or other preference-related reasons.
Customers are responsible for reviewing product descriptions, sizing information, color selections, and all other order details before completing a purchase.
1. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at support@carisclothing.com.
Your message should include:
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Your order number
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Clear photos of the item received
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A description of the issue
Eligible issues are limited to:
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Manufacturing defects
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Damage that occurred during shipping
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Incorrect item fulfillment, such as receiving an item different from the item ordered
After reviewing your claim, if the issue is determined to be eligible, Caris Clothing will provide one of the following resolutions:
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A replacement shipment of the originally ordered item; or
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A refund to the original payment method
The resolution provided will depend on the circumstances of the claim and product availability.
Approved claims are generally processed within approximately 7 business days after approval. If a refund is issued, the time required for the refund to appear in your account may also depend on your payment provider or financial institution.
Shipping costs are non-refundable unless the issue was caused by an error on our part.
2. Returns and Exchanges
Because our products are made to order, we do not accept returns or exchanges for customer preference, including:
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Incorrect size selection
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Color preference
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Ordering the wrong item
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Change of mind
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Other customer preference or ordering errors
We do not offer exchanges or product substitutions.
This does not affect your eligibility for a remedy when an item arrives damaged, defective, or incorrectly fulfilled as described in Section 1.
3. Order Changes and Cancellations
Orders begin processing immediately after placement.
Once processing has begun, an order cannot be modified or canceled.
Please carefully review your selected product, size, color, quantity, shipping information, and other order details before completing checkout.
4. Made-to-Order and Final Sale Items
All Caris Clothing products are made to order and are considered final sale with respect to customer preference.
A made-to-order item is not eligible for return or exchange because of size selection, color choice, ordering errors, change of mind, or other customer preference.
Returns are accepted only when an item qualifies as a damaged, defective, or incorrectly fulfilled item under Section 1 of this policy.
5. Consumer Rights
Nothing in this Return & Refund Policy is intended to limit, exclude, or waive any rights or remedies that may be available to you under applicable federal, state, or local consumer protection laws.
6. Contact
For questions or support regarding an order, please contact:
Please include your order number when contacting us about an existing order.
For general business inquiries:
Carisclothing LLC (Caris Clothing)
United States-based made-to-order apparel business.